Terms & Conditions


Terms & Conditions

Derringers represent for your interest and purchase opportunity 1000’s of products online daily and continually works to present ultra-competitive pricing and to be fair in trading and provide prompt service and advice. We intend our stock profile to have the most common goods available at the time of your purchase or incoming for delivery in the immediate future. Every effort will be made to preserve a long term quality relationship with our clients.


Pricing and Availability 

Derringers more often than not sells goods below the suppliers suggested Recommended Retail Price (RRP)

Derringers will nominate quantities within limited product promotions and will not unfairly bait advertise or intentionally mislead consumers.

Should stock purchased not be available within your required timeframe we may come to agreeance on an acceptable delivery date for the original goods purchased, or provide at your behest equal or like products chosen in lieu of the original item(s), or if not completely satisfied we will cheerfully refund the purchase amount in full. Derringers do not warrant that all products are in stock all of the time. Listed goods purchased that are found to be or become obsolete shall be immediately refunded.

You may purchase on-line goods over the counter in-store at Derringers for the same price. Make mention re the current online Derringers Web Cart price to our staff and take up our online offer in-store. You may pre pay online and pickup in store, please check in-store’ availability for pickup prior to purchasing. 

Please note that online pricing and specials, due to the efficient format of online selling, may at times be considerably cheaper than for the same products than at the counter where facilities, utility bills, rent, infrastructure, personalised service and consultation are provided.

Should you have purchased over the counter and within 14 days of purchase found our Web street price offer to be less we offer to refund the difference as a goodwill gesture. Note that should you see our online and store prices differ you are entitled to the lesser of the two price offers. 

All effort is made to have all goods marked at a correct and current price offer. Should product pricing be in error ( for example: below our cost ) or obsolete Derringers Music Pty Ltd reserves the right to refuse and refund in full your cart purchase and payment inclusive of ancillary bank charges. 

Derringers Music does not warrant the completeness or accuracy of information on the website and will not be responsible for any typographical errors or errors in prices, illustrations, pictures or descriptions. Pictures of products are for illustration only and actual product may differ from the picture shown. Should you require photos, images, and further description of the goods intended to be purchased we are happy to assist. All item descriptions, images, product logos, availability and pricing are subject to change at any time without notice. E&OE. Product specifications are subject to change and are provided at the discretion of the manufacturer. While every attempt has been made to accurately portray the product, some variations may occur.

Please check details such as colour options with your salesperson before proceeding with the final purchase. If in any doubt it is the responsibility of the customer to ensure that any purchase decisions are based on current information by calling 08 83711884 or emailing webstore@derringers.com.au 

Product images are for representation only and may not be the actual item purchased, where specifics are sought with regard in particular to fretted instruments’ timber grain patterns, serial numbers, colour nuances and the like it is prudent to ask for exact match photos of the item considered for purchase prior to purchasing.



On receipt of cleared payments normally available goods are shipped within 2 working days, or in the case of ordered in goods, 2 days from receiving into the store.  

International orders are not generally available. Please contact Derringers directly to find out the availability of this service. Shipping Costs shown do not apply to international orders. For more information about shipping options and terms please see our 'delivery information' page.


Post purchase card owner verification

Upon receipt of payment for goods, we reserve the right to verify the purchaser as the rightful owner of the credit card on which payment has been made prior to dispatching the goods. A simple process of verification assists in protecting rightful card owners from having stolen card or card details misused fraudulently. We simply require permission to refund a nominal few cents to the purchasing card, and to have the card owner confirm to us the correct refunded amount prior to releasing goods for dispatch. Should you be uncomfortable with this process in any way, we are happy to seek a few general details that assist us in proceeding with the transaction. Please assist us in halting fraudulent card abuse!


Returnable Items

A product may be returned subject to the following:


  1. The product is faulty
  2. The product is not the product ordered
  3. The product does not perform to the Manufacturer’s specifications
  4. Conditions of Return
  5. Items must be returned within 7 days (freight allowing)
  6. The original sales docket or tax invoice must accompany the return
  7. Items must be returned in original packaging
  8. Returns with opened packaging will only be accepted
    1. a. if the goods are faulty
    2. b. If any items that Derringers Music despatch are damaged in transit
  9. Items must have no marks or scratches
  10. Any costs incurred in returning items to Derringers Music are the responsibility of the purchaser.
  11. Returned goods are to be exchanged for other items or a store credit will be issued for purchasing other items.
  12. Refunds are at the discretion of the manager and prior approval must be obtained before any product is returned.





Privacy Statement

Derringers Music is committed to upholding your privacy and providing transparency and control over personal information collected during your visit to this website, including any data collected from social media, phone calls and in person while visiting our store. Our Privacy Policy describes generally how we manage your personal information and safeguard your privacy. Please read our 'Privacy Policy'' for a complete statement.



All item descriptions, images, product logos, availability and pricing are subject to change at any time without notice. E&OE. Product specifications are subject to change and are provided at the discretion of the manufacturer. While every attempt has been made to accurately portray the product, some variations may occur.